Lifecycle Management

At Pierson, we understand that managing technology assets goes beyond just procurement and deployment—it’s about maximizing value at every stage of the lifecycle. Our comprehensive lifecycle management services ensure your technology investments are efficiently deployed, actively supported, and responsibly retired.

From the moment equipment is ordered to its final disposition, Pierson provides full-service solutions that simplify management, reduce operational risk, and optimize your return on investment. With a dedicated project team, secure warehousing, and industry-certified processes, we handle every detail so you can stay focused on your core business.

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Pierson’s procurement services ensure that your technology investments are strategic, cost-effective, and built for longevity. We work closely with your team to streamline the purchasing process and align every acquisition with your technical requirements and long-term goals.

Vendor and Product Sourcing:

We leverage trusted partnerships with leading manufacturers and distributors to source the best-fit hardware and software for your environment.

Compatibility Review:

We assess your current systems and future plans to ensure new equipment integrates seamlessly with your existing infrastructure.

Cost Optimization:

Our team identifies savings opportunities through bundled purchases, volume discounts, and alternative product recommendations.

Lifecycle Planning:

We help select technology that not only meets today's needs but is scalable for future growth, minimizing early obsolescence.

Existing Warranty and Support Analysis:

We evaluate manufacturer warranties and service options to ensure ongoing support and protection for your assets.

Order Management and Tracking:

Pierson handles end-to-end procurement logistics, from initial quoting to purchase order management and shipment tracking.

Compliance and Standardization:

We assist with hardware standardization initiatives and ensure that all purchases meet industry, security, and regulatory standards.
Pierson’s configuration and imaging services ensure that your technology arrives ready for immediate deployment, reducing onsite setup time and minimizing disruption. From basic device preparation to fully customized configurations, our secure configuration center handles it all with precision and efficiency.

Custom Imaging:
Pre-loading operating systems, applications, and security settings to your exact specifications across all devices.

Device Staging:
Unboxing, assembling, powering on, and validating equipment functionality before delivery.

Asset Tagging and Labeling:
Applying client-specific asset tags, barcodes, and labels to streamline inventory management and deployment tracking.

BIOS and Firmware Updates:
Updating devices to the latest BIOS versions and firmware releases to ensure optimal performance and security.

Network Configuration:
Pre-configuring wireless profiles, VPN settings, and domain join scripts so devices are ready to connect instantly.

Customization:
Installing client-specific branding elements, security software, user profiles, and endpoint management agents.

Testing and Quality Assurance:
Full testing of system functionality, connectivity, and software configurations prior to shipment.

Ready-to-Deploy Packaging:
Devices are repackaged with project-specific documentation and prepared for direct-to-site delivery.
At Pierson, we specialize in efficient, scalable deployment and installation services tailored to meet the needs of education, government, healthcare, and enterprise environments. Whether you're installing devices at a single site or coordinating multi-location rollouts, our experienced teams ensure seamless execution with minimal disruption to your operations.

Site Readiness Assessments:
Pre-deployment evaluations to ensure environments are prepared for technology installation, including space planning, power requirements, and network connectivity checks.

Single-Site and Multi-Site Deployments:
Coordinated large-scale rollouts across multiple locations, all managed through a centralized project team for consistency and efficiency.

White-Glove Delivery and Installation:
Unpacking, assembly, physical setup, basic configuration, and packaging removal — all performed onsite by Pierson’s trained employees.

Device Installation and Configuration:
Connecting devices to existing networks, installing necessary peripherals, and completing end-user setup tasks.

Network Equipment Deployment:
Installation and cabling of wireless access points, switches, routers, and other infrastructure components.

Peripheral and Accessory Setup:
Installation of printers, docking stations, monitors, classroom technology, and office equipment.

End-User Support During Deployment:
Optional onsite support to assist with first-time logins, troubleshooting, and basic training for end users during and after install.

Flexible Scheduling:
Off-hours, weekend, and holiday deployments available at no additional cost to meet client deadlines and minimize disruption.

Project Management:
Every deployment is overseen by a dedicated Pierson project manager who ensures timelines, milestones, and quality standards are consistently met.
Managing thousands of devices across multiple locations can quickly become overwhelming without the right systems in place. Pierson’s Inventory and Asset Management services provide complete visibility, control, and accountability over your technology assets throughout their lifecycle.

Real-Time Inventory Tracking:
Full visibility into your assets from the moment they enter our warehouse through deployment and end-of-life, using advanced inventory management systems.

Asset Tagging and Labeling:
Custom asset tags, barcodes, and labels are applied during configuration to streamline tracking, reporting, and support processes.

Serial Number and SKU Management:
Comprehensive logging of device serial numbers, models, SKUs, and warranty information for precise asset tracking and service management.

Inventory Reconciliation:
Regular inventory audits and reporting to ensure accuracy, compliance, and accountability for stored or deployed assets.

Custom Reporting:
Tailored inventory and asset status reports by location, project, or department to meet client needs and simplify internal tracking.

Chain-of-Custody Documentation:
Detailed records ensuring full traceability of assets during storage, deployment, service, and disposition phases.

Storage & Deployment Coordination:
Managing when and where assets move from storage to deployment, ensuring that your projects stay on schedule.

Lifecycle Management Integration:
Seamless integration with Pierson’s lifecycle management services for proactive planning of warranty expirations, refresh cycles, and end-of-life recycling.
Pierson’s Maintenance and Existing Warranty Support services are designed to extend the life of your technology investments, minimize downtime, and simplify service management. Whether it’s coordinating manufacturer repairs or providing hands-on technical support, our team ensures your devices stay operational and protected throughout their lifecycle.

Warranty Coordination:
Acting as your liaison with manufacturers to process warranty claims, coordinate replacements, and manage repairs efficiently.

Onsite Troubleshooting and Diagnostics:
Pierson’s W-2 technicians can diagnose and resolve hardware or software issues quickly, minimizing disruption to your operations.

Advance Replacement Handling:
When applicable, coordinating advance replacement of devices to avoid prolonged downtime while repairs are processed.

Break/Fix Support:
Responsive repair services for non-warranty issues, including parts replacement, reimaging, and reinstallations.

Warranty Status Tracking:
Monitoring and managing device warranty expirations and recommending proactive service renewals or refreshes.

Spare Pool Management:
Maintaining backup inventory to allow immediate replacements while devices are under repair.

Loaner Equipment Services:
Temporary equipment provisioning to keep your operations running during device servicing (available for select contracts).

Asset Disposition Assistance:
When repair is not cost-effective, assisting with decommissioning, recycling, and recommending next steps.

Customizable SLAs (Service Level Agreements):
Flexible maintenance support options tailored to meet your organization’s needs, budget, and timelines.
Simplify the end-of-life process for your technology assets. Whether returning leased equipment or maximizing value through asset buyback programs, we ensure a secure, organized, and environmentally responsible process from start to finish.

Device Return Coordination:

Managing the complete return process, including inventory verification, packing, documentation, and secure transportation back to the leasing company.

Asset Evaluation:

Assessing devices to determine eligibility for buyback programs or recommending recycling for non-recoverable assets.

Buyback Program Management:

Facilitating the resale of eligible devices to approved partners, allowing clients to recapture residual value from retired equipment.

Data Wiping and Destruction:

Secure data erasure and certified destruction services to ensure sensitive information is fully protected before asset return or resale.

Packaging and Logistics:

Professional packing, palletizing, and freight coordination to ensure devices are returned safely and compliantly.

Inventory Reconciliation:

Final asset tracking reports detailing returned, resold, or recycled equipment for internal records and compliance requirements.

Environmental Compliance:

Ensuring proper recycling of non-eligible devices in accordance with state, federal, and industry environmental standards (e.g., R2, e-Stewards).

Single-Site and Multi-Site Management:

Supporting returns and buybacks across single or multiple locations, fully project-managed for consistency and efficiency.

Financial Reporting:

Providing detailed financial summaries for recovered value through buyback programs.
At Pierson, we provide secure, responsible, and fully certified End-of-Life Recycling services to protect your data, recover value when possible, and support your organization’s sustainability goals. Through our comprehensive IT Asset Disposition (ITAD) program, we ensure that every retired device is processed safely, legally, and ethically.

Certified Data Destruction:
Secure erasure or physical destruction of data to prevent breaches and ensure compliance with HIPAA, GDPR, CCPA, and other regulations.

Eco-Friendly Recycling:
Responsible recycling of hardware components (plastic, metal, batteries, and circuit boards) through R2 and e-Stewards-certified recycling partners.

Asset Tracking and Reporting:
Full chain-of-custody documentation and certificates of destruction for audit and compliance purposes.

Secure Transportation:
Coordinated pick-up and transportation of retired assets from single or multiple locations under strict security protocols.

Recovery of Valuable Components:
Evaluation of devices for parts harvesting, reuse, or resale opportunities to maximize asset recovery value.

Lease Return Preparation:
Preparing and wiping devices to meet lessor requirements when returning leased equipment.

Environmentally Compliant Disposal:
Ensuring all recycling and disposal practices meet or exceed EPA, local, and industry-specific environmental standards.

Bulk and Phased Collections:
Flexible scheduling for large-scale pickups or phased collections aligned with project timelines.

Sustainability Reporting:
Providing impact reports detailing volumes recycled, carbon footprint reduction, and other ESG metrics to support corporate social responsibility initiatives.
Pierson’s Clean & Refresh program ensures that your school’s technology fleet is fully functional, sanitized, and “student-ready” for the next academic year. Our detailed summer maintenance process not only extends the life of your devices but also reduces the burden on your IT team during busy deployment seasons.

Site Pickup and Re-Delivery:

Organized pickup of devices from multiple school sites, with re-delivery to original locations after service completion.

Packing Materials Provided:

Pierson supplies all necessary protective materials to securely transport and store devices during the maintenance process.

Physical Inventory Management:

Serial numbers and asset tags of every device are scanned, logged, and tracked from pickup to re-delivery.

External Physical Inspection:

Comprehensive device assessments with reporting on physical damage such as cracks, missing keys, broken ports, or case damage.

Asset Tag and Serial Number Verification:

Inspection and/or replacement of missing or damaged asset tags and serial numbers for consistent inventory tracking.

Physical Cleaning and Sanitization:

Device-safe sanitization of the top, bottom, screen, and keyboard to remove dust, dirt, smudges, and everyday handling residue.

Deep Cleaning (Sanitization Beyond Normal Use):

Specialized cleaning for devices with embedded debris, pest contamination, sticker residue, or damaged ports.

Device "Power Washing":

Removal of all locally stored settings, profiles, and user data, ensuring the device is wiped and ready for reassignment.

Operating System Updates:

Devices are updated to the latest stable OS version (or district-specified version) to ensure smooth deployment.

Greenpack Re-Packing for Redelivery:

Devices are repackaged using eco-friendly methods with box and skid tracking for organized re-delivery.

Data Capture and Reporting:

Detailed records of each device’s serial number, asset tag, and repackaged location by box and skid are provided.

Additional Services Available:

Multi-Site Pickup & Re-Delivery Coordination:
Ensuring original site inventories are maintained, minimizing reconfiguration or OU moves after delivery.

Device Case Services:

Removal, cleaning, sanitization, and reapplication of protective cases.

On-Site Cart Wiring and Population:
During re-delivery, Pierson can wire charging carts and populate them with refreshed devices, ready for classroom use.

Optional Wireless and Google Services Configuration (WGS):

Wi-Fi pre-configuration

OU (Organizational Unit) moves

Asset number uploads

Policy and permission updates via enrollment OU

(Note: Admin credentials with appropriate permissions may be required for some configuration services.)

Evaluation & Damage Assessment:

Component Inspections:

Charging ports and USB ports

Speakers and webcams

Wi-Fi connectivity

Physical condition (scratches, drawing, broken parts)

Damage Reporting:

Full device evaluations with optional client review to determine next steps (repair, recycle, or redeploy).

End-of-Life & Storage Support:

Asset Tag Removal and Replacement:
Removal of outdated tags and application of new asset labels if required.

Long-Term Storage Preparation:
Preparing devices for secure long-term storage, including battery maintenance and charging cycles.

Logistics Assistance:
Coordination with preferred recycling or wholesale vendors for end-of-life devices.