Service & Support
At Pierson, our Service & Support goes beyond installation—we’re your long-term partner in Pro AVL excellence. From personalized consultations and custom system design to hands-on training, inspections, and ongoing support, we ensure your audio, video, and lighting systems perform at their best. Whether you’re upgrading outdated gear, fine-tuning performance, or training your team, we deliver reliable solutions tailored to your unique space and goals.
Personalized Interviews: We begin with interviews of essential tech team members to understand their processes, challenges, and areas for improvement.
Identifying Issues: Uncovering misconceptions or issues and bridging any knowledge gaps, ensuring every team member, regardless of their technical background, can confidently utilize and maintain your
equipment.
Tailoring Solutions: We provide a clear, actionable plan, highlighting areas for improvement and proposing practical solutions.
Lighting: Enhancing architectural features to setting the mood for events, our designs seamlessly integrate aesthetics and functionality.
Audio: We utilize state-of-the-art technology to create immersive, high-fidelity sound experiences perfectly suited to your venue.
Acoustic: Transform your space into an acoustic masterpiece, where every sound is crisp, clear, and captivating.
Video: From state-of-the-art projection systems to stunning LED walls.
Evaluation: We will review your teams operating instructions for weekly, monthly and annual cleaning and maintenance routines for your equipment.
Hands-On-Instruction: Providing personalized guidance and practical demonstrations of equipment to ensure you and your team feel confident and proficient in operating your AVL systems.
Equipment Checks: Assessing the reliability and usability of Audio, Video, and Lighting (AVL) systems and equipment to identify potential enhancements or repairs.
Redundancy Testing: Our team conducts thorough testing of AVL systems to uncover vulnerabilities and assess your team’s ability to handle real-time malfunctions, aiming to enhance operational stability. We simulate real-life scenarios to test the resilience of your AVL systems, ensuring they can withstand the demands of your services. This proactive approach helps identify vulnerabilities before they become obstacles, guaranteeing uninterrupted experiences.
Whether you need gear for a one-day event or a multi-month production, Pierson offers flexible short- and long-term rental solutions for audio, video, and lighting equipment. Our inventory features high-quality, industry-standard gear, maintained and tested for peak performance. We’ll help you select the right equipment, deliver and set it up if needed, and provide support throughout your rental period. Get the gear you need—when and where you need it—without the commitment of a permanent install.