Our White Glove Service simplifies device deployment across all major platforms—Chromebook/Google, Windows, and iOS/Android—by delivering fully configured, policy-compliant devices straight to your organization. From Google Admin and MDM enrollment to OS updates, Wi-Fi setup, asset tagging, and functional testing, we handle every detail to ensure each device is ready for immediate use. Whether you're equipping classrooms, departments, or remote teams, our White Glove Service saves your IT staff valuable time and ensures a smooth, hassle-free rollout. Standard device service includes:
 

Unbox & Inspect for Damages

Each device is carefully unboxed and inspected for visible physical damage or manufacturer defects. Devices that fail inspection are flagged and documented for prompt resolution before reaching your end users.

 

Custom Pierson or Customer Asset Tag Application

Asset tags—either provided by Pierson or supplied by the customer—are affixed to each device. Each tag is scanned and logged, ensuring accurate inventory management and easy identification in the field.

 

Greenpack (Up to 12 Devices to a Box)

Devices are securely packed using Pierson’s Greenpack method, grouping up to 12 units per box in a protective, eco-friendly format. Packaging is designed for easy distribution by classroom, grade, or location.

 

DOA Coordination & Replacement

Any devices found to be dead on arrival (DOA) are documented and managed directly with the manufacturer. Pierson coordinates the return and replacement process, so you don’t have to.

 

Liftgate Delivery

Final delivery is made with liftgate service to accommodate locations without loading docks. This ensures safe, ground-level unloading for schools, offices, or remote facilities.

 

Spreadsheet with All SN/Asset & Box Number by LocationA detailed spreadsheet is provided with each deployment, listing all serial numbers, asset tag numbers, box numbers, and corresponding delivery locations—enabling easy tracking, inventory verification, and recordkeeping.